NPS, calculated
for you.
Net Promoter Score template with the score, segmentation and detractor follow-up already wired up. Free forever, unlimited responses — instead of $224/mo for Delighted.
Auto NPS score
Promoter / passive / detractor split, live NPS, trend over time. No spreadsheet needed.
Follow-up on detractors
Auto-show an open question to anyone scoring 0–6 — and ping you in Slack for instant outreach.
Embed anywhere
In-app widget, email link, post-purchase page, support ticket footer. All from one template.
| Feature | Formo | Delighted / Wootric |
|---|---|---|
| Free plan | ||
| Starting price | Free | $224 / mo |
| Auto NPS calculation | ||
| Detractor follow-up logic | ||
| Slack alerts | Paid | |
| Unlimited responses | Capped per plan |
Frequently asked questions
What is NPS?
Net Promoter Score: one question — 'How likely are you to recommend us?' on a 0–10 scale — plus an optional follow-up. Score = % promoters (9–10) minus % detractors (0–6).
Is the NPS template free?
Yes. Free forever with unlimited responses, automatic NPS calculation, segmentation and CSV export.
Does Formo calculate the NPS score automatically?
Yes. The dashboard shows live NPS, % promoters / passives / detractors, trend over time, and lets you filter by segment, source or date.
When should I send an NPS survey?
30–90 days after onboarding for SaaS, after every purchase for e-commerce, and quarterly for ongoing relationships. Embed in confirmation emails, in-app or after support tickets.
Can I follow up with detractors?
Yes. Set a logic rule: anyone scoring 0–6 sees an open-text follow-up. Get Slack alerts on every detractor for instant outreach.
How is this different from Delighted or Wootric?
Same NPS workflow — but free. Delighted starts at $224/mo, Wootric is enterprise-only. Formo gives you NPS, follow-ups and segmentation on the free plan.
Send your first NPS — free.
Auto-scored, segmented, alerted. No card. Just an email.
Use this template