Purchase Review

Who is this template for?

This template is a lifesaver for any business that sells products or services and wants not just to sell, but to build long-term relationships with customers. It's ideal for online stores, local brands, manufacturers of unique products, as well as those who conduct workshops or provide service. If you want to know why a customer returns (or doesn't), what they liked, and what causes slight confusion – this template is for you. It's designed for marketers, small business owners, and indie makers who value feedback and are ready to act on it. Stop guessing, it's time to get concrete data.

What's inside

Inside this Formo template, you'll find a well-thought-out structure for a post-purchase survey that won't take much time from your customers but will give you maximum information. We've included key questions to help assess purchase satisfaction and identify potential for repeat sales:

• "Would you buy our products again?" (single_choice) — A direct question that instantly shows the level of loyalty and willingness to make a repeat purchase. This is your customer base health indicator.
• "Rate the quality of the product" (rating) — A quality rating scale to quickly understand how well the product met expectations. Where are the 5 stars, and where is there room for improvement.
• "What did you buy from us?" (multi_choice) — Allows the customer to select specific items from a list. This helps link feedback to a specific product category and identify strengths/weaknesses of the assortment.
• "How can we improve?" (long_text) — The most valuable field for qualitative feedback. Here, customers can pour out their hearts, give constructive criticism, or offer brilliant ideas. Do not ignore these treasures.
• "Where should we send a promo code for your review?" (email) — Motivation to complete the survey and a great way to collect contacts for future mailings. A win-win for everyone. The customer gets a perk, you get loyalty and the opportunity for further interaction.

These fields are configured to make information gathering as efficient and pleasant as possible for the respondent, and for you – a source of valuable insights.

Why this is better than alternatives

Forget about boring and dull surveys that look like they were made in the last century. Formo is not just a form, it's a tool for dialogue. Unlike bulky and overloaded competitor interfaces, Formo offers:

• Visual delight: Our forms look fresh and modern, as if designed by an artist, not an accountant. Customers won't yawn over your survey.
• Simplicity and speed: Creating a survey takes minutes, not hours. The intuitive builder allows you to start collecting feedback before you even finish your coffee.
• Adaptability: Formo forms look perfect on any device – from a widescreen monitor to a smartphone. A customer can leave feedback on the subway, on the go, without unnecessary hassle.
• Integrations: Easily connect Formo to your CRM, mailing systems, and analytics. Data won't gather dust alone – it will work for you.
• Character: We don't just provide a tool, we give you the opportunity to speak with customers in their language – lively, modern, without officialese. Your feedback will not just be data, but the beginning of new stories.

With Formo, you don't just collect feedback, you build relationships. And that, you'll agree, is much more interesting than just tables with numbers.

FAQ

Can I change the questions in the template?

Of course! The template is just a starting point. You can add, delete, or modify any questions, adapting the form to your unique needs and goals. In Formo, everything is as flexible as your favorite yoga guru.

How will I know if someone left a review?

Formo allows you to set up notifications via email or messengers. You will receive alerts for every new response in real-time, so you don't miss any valuable feedback. Everything is under control.

How to use a promo code to motivate customers?

After a customer leaves a review and provides their email, you can automatically or manually send them a unique promo code. This is a great way to thank them for their feedback and encourage repeat purchases. A small reward for a big help.